Let's Talk

Author: Krishna Chittabathini

Why is customer service deteriorating in the USA?

Why is customer service deteriorating in the USA? In recent months, I have engaged with several customer service agents and observed a decline in the quality of customer service in the USA. I would like to highlight a few key challenges contributing to this issue: Incomplete Automation Efforts: The main culprit behind the worsening customer service […]

How to price your product or service in the era of generative AI?

If you’ve been following traditional value-driven or cost-driven pricing methods, incorporating generative AI into your pricing strategy presents a whole new set of opportunities and challenges. By using the power of generative AI, businesses can develop creative and personalized products or services that perfectly match their customers’ specific needs and preferences. This improved value proposition […]