Category: Cloud Engineering

Please get rid of that darn fax machine!

If you’re a healthcare provider, the easiest way to kickstart your #DigitalTransformation journey is by ditching your fax service and embracing secure e-messaging. This is one small step for providers but one giant leap for patient care. In a 2019 study conducted by the Office of the National Coordinator for Health Information Technology (ONC), it was found […]

The Power of Customer-Centricity: Embracing Key Principles for Long-Term Success

The Power of Customer-Centricity: Embracing Key Principles for Long-Term Success “There is only one boss: The Customer. And they can fire everyone in the company, from the chairman on down, simply by spending their money somewhere else.” — Sam Walton, founder of Walmart. True words indeed. Mr. Walton’s remarkable customer-focused business speaks volumes about the […]

Navigating Success: How Size Becomes a Strategic Advantage in Business

Navigating Success: How Size Becomes a Strategic Advantage in Business I recently had an interesting conversation with a prospect who expressed curiosity about how our company consistently wins business from large enterprises, despite fierce competition from global systems integrators with a significant market presence. The answer is simple but powerful: our size matters. While our […]

AI Driven Stock Analysis and Prediction

AI Driven Stock Analysis and Prediction Abstract The comprehensive stock market analysis application revolutionizes stock prediction by utilizing a diverse range of input sources and advanced modules. Historical stock pricing data, financial statements, economic indicators, financial news, social media tweets, and company annual reports are intelligently gathered to build a robust foundation for accurate predictions. […]

How generative AI can create blue ocean opportunities for information technology services companies

With all the buzz around Generative AI, I am increasingly fascinated by its potential to create “Blue Ocean” opportunities for Information Technology Services (ITS) companies, and how this can help level the playing field in several ways: Access to Advanced Technologies: Generative AI is a cutting-edge technology that can be leveraged by both small and […]

Why is customer service deteriorating in the USA?

Why is customer service deteriorating in the USA? In recent months, I have engaged with several customer service agents and observed a decline in the quality of customer service in the USA. I would like to highlight a few key challenges contributing to this issue: Incomplete Automation Efforts: The main culprit behind the worsening customer service […]

How to price your product or service in the era of generative AI?

If you’ve been following traditional value-driven or cost-driven pricing methods, incorporating generative AI into your pricing strategy presents a whole new set of opportunities and challenges. By using the power of generative AI, businesses can develop creative and personalized products or services that perfectly match their customers’ specific needs and preferences. This improved value proposition […]