Sr CRM Technical Consultant-Lead Featured

Job Description: MS D365-CE (CRM) Technical Consultant  

Relevant Years of Experience:    

Mode of employment: Permanent  

Summary:  Technical consultant with MS CRM background, having worked on the MS CRM product extensively and done 2 – 4 end to end implementations. Worked on CRM 2011/ 2013/2015/2016 & CRM online version. Experience working with Latest versions is preferred.  

   Day to Day Task and Responsibility:    

• Development Skills:  

• CRM forms and fields, views, Sub grids, sitemap navigation, Ribbon, Relationships, Business Rules, Business Workflow.  

• XRM Scripting with CRM Forms.  

• CRM Dashboard, Charts and reports Development.  

• Understanding of Security Model of CRM.  

• Experience developing plug-ins and interfaces with other systems.  

• CRM Custom workflows and Actions development  

• Knowledge of CRM SDK and Developers Toolkit  

• Aware of mobility in MS CRM and access of MS CRM via Outlook – Online and Offline.  

• Knowledge Dynamics Power Portal configuration and development.  

• Power Apps & Power Automate & Canvas App  

• Integration with various ERP, CTI, SMS, Portal  

• Design Architecture  

• Technical Documentation  

• Dev Ops  

• Sharepoint  

• Design Skills:   

• Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK.  

• Understand the functional capabilities and limitations for out of the box functionality as well as custom code.  

• Identify creative workarounds to meet requirements without the development of custom code.  

• Estimation of tasks.  

• Able to articulate and understand the pain points of customer.  

• Setting up Product Catalogues and knowledge of Service Management with SLA.   

• Understanding of Sales cycle: From Lead to Opportunity to Quote to Order to Invoice.  

• Understanding Canvas Apps  

• Support Skills:   

• Develop solutions, identify bugs, resolve the issues bugs.  

• Provide technical support to existing CRM clients  

• Behavioural Skills:   

• Superior organizational, writing, interpersonal and communication skills, team bonding, attention to details, ability to multi-task and meet deadline.  

• Candidate should be willing to travel onsite / offshore for short term/long term.  

• Should be customer facing with excellent analytical and communication skills.  

• Must have good communication.  

Other Preferred Skills:   

• Have done projects on premise and cloud, support, upgrade, and Migrations.  

• Technical specifications documentation  

• CRM Portals  

• Microsoft Dynamics Marketing  

• Field Service  

• Project Service   

• Office 365 Administration (CRM Related).  

• Microsoft Dynamics CRM certifications required.  

• Data migration experience and integration mappings using SQL Integration Services, Scribe or Web Services  

• Strong experience with front end development (HTML 5, CCS 3, JavaScript, JQuery)  

• Can Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications.  

• Hands on experience of analysis in a web development environment  

• Power BI knowledge is a plus.  

• Lead technical discussions with clients.